Building the Base of your HubSpot and CRM Strategy

Posted by Pete Nicholls on 07-Dec-2022 09:48:54
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Topics: Business Planning, Business Success, HubSpot, Customer Satisfaction, Calling & Messaging

Project Management: Scope Creep and Managing your Client

Posted by Helen Nicholls on 20-Nov-2018 00:00:00

So it's time to kick off a new Client project, you're excited and keen to make it happen.  A new project brings planning, team meetings, schedules and more. The excitement is contagious and you're main thoughts are about keeping this new Client super happy and engaged. A big part of you wants to really show them what you and your team can do and how well you do it! So let's get this project off the ground, like setting off a Rocket, you're ready to push it to the limit.

Sky Rocket your Project

Then as you're deep into the nitty gritty we all know that creepy tingling feeling when, in the middle of the project you realise that you don't have enough budget to cover the remaining hours or resources of your project.  As a Project Manager, we see this all the time but it still becomes a total nightmare when you have another request come in that is not in the initial discussion or Scope of Works SOW for the project.

It goes without saying that for various reasons, more unexpected than not, we encounter situations where we want to exceed client expectations and “add more value” that can result either in the total success of the project or a total misdirection of the entire project and therefore a blowout of costs.

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Topics: Marketing Strategy, Customer Experience, Business Planning, Customer Satisfaction

Marketing Reports: Which Metrics Matter?

Posted by Pete Nicholls on 26-Jan-2016 00:32:10

Like a journey to get from A to B, your Business has a plan and within that plan is a Marketing Plan. Does that describe your business? In theory all businesses work to a plan, yet with the many hats a business owner wears, the plan can be a constant nagging thought that you know is important yet the daily bustle makes it hard to focus on it.

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Topics: Marketing, Business Planning, Reporting, Business Success

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