Home › Trust Centre › Core Terms

HubDo Core Terms

Version 1.0

Effective Date: 19 February 2026

HubDo Ltd | Forma House, 40 Bowling Green Lane, London EC1R 0NE | Company No. 16077463

URL: www.hubdo.com/trust/core-terms

About these Core Terms: These Core Terms form the legal foundation for all HubDo applications. They are incorporated by reference into each application-specific End User Licence Agreement (EULA). When you accept a HubDo application EULA, you also agree to these Core Terms. In the event of any conflict between an application EULA and these Core Terms, the EULA prevails in respect of that application only.

1. Definitions

In these Core Terms and in any application-specific EULA that incorporates them, the following terms have the meanings set out below:

2. System Administrator

2.1 The Customer shall designate a System Administrator who will serve as the primary point of contact between the Customer and HubDo. The System Administrator is typically the individual who installs the application from the HubSpot App Marketplace.

2.2 HubDo may contact the System Administrator regarding: service updates and maintenance, billing and subscription matters, security and compliance notifications, and product announcements.

2.3 If the System Administrator is unreachable for a period exceeding thirty (30) days, HubDo reserves the right to contact other portal users identified within the Customer's HubSpot Account for the purpose of re-establishing communications in relation to the Service.

2.4 The Customer is responsible for ensuring that the System Administrator's contact details are kept up to date.

3. Portal User Data

3.1 In connection with the installation and operation of the Service, HubDo will receive and store certain information about the individual who installs the application, including name, email address, HubSpot user ID, and HubSpot portal ID ("Installer Data"). HubDo uses Installer Data solely to: (a) identify and authenticate the installer; (b) administer the Customer's subscription; and (c) communicate with the System Administrator in accordance with clause 2.

3.2 In the course of providing the Service, HubDo's application may read data relating to users within the Customer's HubSpot Account ("Portal User Data") via the OAuth permissions granted on installation. HubDo will not use Portal User Data for marketing or any purpose beyond: (a) customising features and functionality to the settings and preferences of individual users; (b) enabling per-user licensing or usage measurement where applicable to the Subscription Plan; and (c) re-establishing communications with the Customer in accordance with clause 2.3.

3.3 Aggregate Data. HubDo may use anonymised, aggregated data derived from Customer usage of the Service (not attributable to any individual or Customer) for the purposes of product development, service improvement, and benchmarking. Such aggregate data does not constitute Customer Data or Portal User Data for the purposes of this Agreement.

3.4 Each party shall comply with its respective obligations under applicable Data Protection Laws in connection with the processing of personal data under this Agreement. The Customer acts as data controller in respect of Portal User Data. HubDo acts as data processor in respect of Portal User Data to the extent it processes such data on the Customer's behalf.

3A. AI Tools

3A.1 HubDo uses AI-powered productivity tools internally to support its business operations, including the management and improvement of the Service. These tools may access Customer Data and Portal User Data held within HubDo's systems solely as necessary for those internal operational purposes.

3A.2 HubDo selects AI processors who contractually commit not to use customer data to train, fine-tune, or improve their AI models. HubDo's current AI processors are:

3A.3 The current list of HubDo's AI processors, together with all other sub-processors used in connection with its business operations, is published at www.hubdo.com/trust/processors. HubDo will provide reasonable notice of any material changes to the AI processors it uses.

3A.4 AI tools are used by HubDo for internal operational purposes only. HubDo does not use AI tools to make automated decisions about the Customer or Portal Users that produce legal or similarly significant effects.

4. Intellectual Property

4.1 HubDo and its licensors retain all Intellectual Property Rights in and to the Service, including all software, documentation, designs, algorithms, and other materials comprising or relating to the Service. No rights are granted to the Customer other than the licence expressly set out in the applicable EULA.

4.2 The Customer retains all Intellectual Property Rights in and to the Customer Data. The Customer grants HubDo a limited, non-exclusive licence to access, process, and use Customer Data solely to the extent necessary to provide the Service.

4.3 Customer Reference Rights. The Customer agrees that HubDo may identify the Customer as a user of the Service and may use the Customer's name and logo for this purpose in marketing materials, on HubDo's website, and in the HubSpot App Marketplace. The Customer may withdraw this consent at any time by written notice to HubDo.

5. Confidentiality

5.1 Each party agrees to keep the other party's Confidential Information strictly confidential and not to disclose it to any third party without the prior written consent of the disclosing party, except as required by law or to its employees, contractors, or advisors who need to know such information for the purposes of this Agreement and are bound by obligations of confidentiality no less protective than those in this clause.

5.2 The obligations in clause 5.1 do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or regulatory authority.

6. Limitation of Liability

6.1 To the maximum extent permitted by applicable law, HubDo's total aggregate liability to the Customer under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of: (a) the total Fees paid by the Customer to HubDo in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) United States Dollars one hundred (USD $100).

6.2 In no event shall either party be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, arising out of or in connection with this Agreement, even if advised of the possibility of such damages.

6.3 Nothing in this Agreement limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

7. Indemnification

7.1 HubDo shall indemnify, defend, and hold harmless the Customer from and against any third-party claims arising from any allegation that the Service, as provided by HubDo and used in accordance with this Agreement, infringes any third-party Intellectual Property Rights.

7.2 The Customer shall indemnify, defend, and hold harmless HubDo from and against any third-party claims arising from: (a) the Customer's use of the Service in breach of this Agreement; (b) any Customer Data; or (c) the Customer's breach of applicable law.

7.3 The indemnifying party's obligations under this clause are conditional upon the indemnified party: (a) promptly notifying the indemnifying party of any claim; (b) giving the indemnifying party sole control of the defence and settlement; and (c) providing reasonable assistance at the indemnifying party's expense.

8. Term and Termination

8.1 This Agreement commences on the date the Customer accepts the applicable EULA (including by installing the application) and continues for the Subscription Term, renewing automatically on a monthly basis unless terminated in accordance with this clause.

8.2 Either party may terminate this Agreement at any time by providing written notice. Termination by the Customer takes effect at the end of the current billing period. Termination by HubDo takes effect on thirty (30) days' written notice, except where termination is for cause under clause 8.3.

8.3 Either party may terminate this Agreement immediately on written notice if the other party: (a) materially breaches this Agreement and fails to remedy the breach within fourteen (14) days of written notice; or (b) becomes insolvent, enters administration, or ceases to carry on business.

8.4 On termination, the Customer's licence to use the Service will cease immediately. Clauses that by their nature should survive termination (including clauses 4, 5, 6, 7, and 11) shall survive.

9. Suspension

9.1 HubDo may suspend the Customer's access to the Service immediately and without notice if: (a) HubDo reasonably believes the Service is being used in breach of this Agreement or applicable law; (b) required by HubSpot or applicable law; or (c) the Service poses a security risk to HubDo or third parties.

9.2 HubDo may suspend the Customer's access to the Service following non-payment in accordance with the applicable EULA.

10. Changes to Agreement

10.1 HubDo may update these Core Terms or the applicable EULA from time to time. HubDo will provide at least thirty (30) days' written notice of material changes. Continued use of the Service after the effective date of any change constitutes acceptance of the updated terms.

10.2 Feature Modification. HubDo may modify, limit, or discontinue features of the Service. For material discontinuation of a feature that is core to the purchased Service, HubDo will provide twelve (12) months' written notice, except where such modification is required for security, legal compliance, or reasons outside HubDo's reasonable control.

11. Governing Law and Dispute Resolution

11.1 This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

11.2 The parties agree to attempt to resolve disputes through the following escalation process before commencing formal proceedings: (a) within 20 business days of a dispute arising, the parties' representatives will attempt to resolve it in good faith; (b) if unresolved, within 40 business days senior representatives of each party will attempt resolution; (c) if still unresolved, the parties will attempt mediation through CEDR (Centre for Effective Dispute Resolution), with proceedings to be commenced within 28 days.

11.3 If the dispute remains unresolved after mediation, either party may submit the dispute to the exclusive jurisdiction of the courts of England and Wales.

12. General Provisions

12.1 Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior agreements, representations, and understandings.

12.2 Severability. If any provision of this Agreement is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force.

12.3 Waiver. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right.

12.4 Assignment. The Customer may not assign or transfer any rights or obligations under this Agreement without HubDo's prior written consent. HubDo may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.

12.5 Anti-Bribery. Each party shall comply with the Bribery Act 2010 and shall not engage in any activity that constitutes an offence under that Act.

12.6 No Third-Party Rights. Nothing in this Agreement confers any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

13. Contact Information

Related Documents

DoPricer EULA | Privacy Policy | Sub-Processors | Trust Centre