How Software Integrations Can Create Positive Customer Experiences

Posted by Alyssa Yap on 03-Oct-2019 18:14:24

Building Customer Success

In an omni-channel world, creating positive, memorable and consistent customer experiences are no longer a nice-to-have - it’s a must-have.

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Topics: Business Sucess, Customer Satisfaction, Unified Business

Project Management: Scope Creep and Managing your Client

Posted by Helen Nicholls on 20-Nov-2018 09:00:00

So it's time to kick off a new Client project, you're excited and keen to make it happen.  A new project brings planning, team meetings, schedules and more. The excitement is contagious and you're main thoughts are about keeping this new Client super happy and engaged. A big part of you wants to really show them what you and your team can do and how well you do it! So let's get this project off the ground, like setting off a Rocket, you're ready to push it to the limit.

Then as you're deep into the nitty gritty we all know that creepy tingling feeling when, in the middle of the project you realise that you don't have enough budget to cover the remaining hours or resources of your project.  As a Project Manager, we see this all the time but it still becomes a total nightmare when you have another request come in that is not in the initial discussion or Scope of Works SOW for the project.

It goes without saying that for various reasons, more unexpected than not, we encounter situations where we want to exceed client expectations and “add more value” that can result either in the total success of the project or a total misdirection of the entire project and therefore a blowout of costs.

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Topics: Marketing Strategy, Customer Experience, Business Planning, Customer Satisfaction

The Ultimate Guide to Creating a Strong Website

Posted by Helen Nicholls on 26-Oct-2018 20:46:47

What makes a good website? Better yet, what makes a strong website? What does it take for your own website to stand out? We took the test on our own website, you’ll see our results below. Plus, we’ll share some great examples of websites we love and actually use.

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Topics: Marketing Strategy, HubSpot, Website Security, Customer Satisfaction, Website Development, Wordpress

Get Started - Reporting Dashboards in HubSpot

Posted by Helen Nicholls on 14-Sep-2018 23:29:17

Let's face it, finding a value-driven reporting dashboard for a small agency can be difficult, to say the least. You may have tried and tested lots of free tools and plugins, and found that you still can't reach the data you're after. But, have you dived deeply enough into HubSpot's own reporting to really appreciate the value of the new tools? and how to create beautiful client Dashboards? Well, if not, now is the time to get started!

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Topics: Reporting, HubSpot, Customer Satisfaction

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