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Helen Nicholls

Helen Nicholls
As Operations Manager I get to see and help clients with all types of questions. HubSpot, SEO, Plugins and more.
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Recent Posts

Build a Winnebago: A Conversation on Partner Marketplaces

Posted by Helen Nicholls on 13-Jan-2023 11:14:07

Kiflohubdo-partner-marketplace

 

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6 Ways Marketing Agencies Can Seamlessly Upsell

Posted by Helen Nicholls on 03-Sep-2019 09:30:00

It was a feat in-and-of-itself initially winning over the client, never mind convincing them to give you more money! 

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Topics: Pandadoc

Which Proposal Management Software is Best for Your SaaS Startup?

Posted by Helen Nicholls on 19-Aug-2019 22:45:27

proposal-software-for-saas-startupsIf your SaaS company needs a smarter way to submit business proposals, take payments, receive authentic signatures, etc., then you need a proper proposal management software. 

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Topics: Pandadoc

Google Customer Match (GCM) : What is it? How does it work?

Posted by Helen Nicholls on 27-Nov-2018 00:00:00

"Google Customer Match (GCM) lets you use your online and offline data to reach and re-engage with your customers across Search, Shopping, Gmail, and YouTube. Using information that your customers have shared with you, Customer Match will target ads to those customers and other customers like them." It's that simple!

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Topics: Customer Satisfaction

Project Management: Scope Creep and Managing your Client

Posted by Helen Nicholls on 20-Nov-2018 00:00:00

So it's time to kick off a new Client project, you're excited and keen to make it happen.  A new project brings planning, team meetings, schedules and more. The excitement is contagious and you're main thoughts are about keeping this new Client super happy and engaged. A big part of you wants to really show them what you and your team can do and how well you do it! So let's get this project off the ground, like setting off a Rocket, you're ready to push it to the limit.

Sky Rocket your Project

Then as you're deep into the nitty gritty we all know that creepy tingling feeling when, in the middle of the project you realise that you don't have enough budget to cover the remaining hours or resources of your project.  As a Project Manager, we see this all the time but it still becomes a total nightmare when you have another request come in that is not in the initial discussion or Scope of Works SOW for the project.

It goes without saying that for various reasons, more unexpected than not, we encounter situations where we want to exceed client expectations and “add more value” that can result either in the total success of the project or a total misdirection of the entire project and therefore a blowout of costs.

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Topics: Customer Satisfaction

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