Innovation Series Part 3: Innovate for Delight – An Example

Posted by Pete Nicholls on 12-Nov-2019 23:00:00

Have you ever been asked to leave an online review but you just didn’t know what to write?

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Innovation Series Part 2 - How to Innovate for Customer Delight

Posted by Pete Nicholls on 05-Nov-2019 23:00:00


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Innovation Series Part 1 - Innovation Disloyalty

Posted by Pete Nicholls on 29-Oct-2019 23:00:00

Is it possible you could be annoying your customers? Having a loyal customer base will help spread word of mouth and increase your revenue. So how do you make sure that you are don’t do things that turn that customer away?

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3 Practical Steps for Customer Listening as a Unified Business

Posted by Pete Nicholls on 23-Oct-2019 00:00:00

Listening to your customers is integral to the growth of any business.

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How to Improve Customer Experience - Just Follow the Recipe!

Posted by Pete Nicholls on 16-Oct-2019 00:00:00


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Increase Customer Loyalty by Using Customer Lifetime Value to Create a Defection Funnel

Posted by Pete Nicholls on 09-Oct-2019 00:00:00


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How Software Integrations Can Create Positive Customer Experiences

Posted by Alyssa Yap on 03-Oct-2019 09:14:24

Building Customer Success

In an omni-channel world, creating positive, memorable and consistent customer experiences are no longer a nice-to-have - it’s a must-have.

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Topics: Business Sucess, Customer Satisfaction, Unified Business

6 Tips for Hosting your First 'Find Your Why' Discovery for an Individual

Posted by Pete Nicholls on 02-Oct-2019 00:00:00

Whether you’re a successful entrepreneur, a team leader, an employee or a stay-at-home parent, everyone has a WHY. Your why is the one constant that guides you towards true fulfilment in both your work life and personal life.

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3 Reasons a Unified Business Starts with WHY

Posted by Pete Nicholls on 25-Sep-2019 05:00:00


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Is Copywriting Just Words? 5 Real Business Applications For A Copywriter

Posted by Chris Melotti on 18-Sep-2019 18:14:00

There is a misconception today that copywriting is words, but “just better”. While there is some basic truth to that, copywriting isn’t just fancy editing.

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Topics: Content, Copywriting

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